Responsible Gambling at Hellspin

Hellspin allows you to set personal deposit limits within your account settings. These caps restrict how much you can deposit in a set period (daily, weekly, or monthly). Once set, limits cannot be lowered immediately; they take effect after a cooling-off period.

You can also set loss limits and session time limits to manage your play. Review your account settings regularly and adjust limits as needed.

[!NOTE] Deposit limits are a first-line tool. If you find yourself regularly hitting your limit or wanting to increase it, consider reaching out to support or an external helpline.

If you need a break from gambling, Hellspin offers self-exclusion options. Self-exclusion temporarily or permanently closes your account and blocks access to the casino for a period you choose (typically 6 months to indefinite).

During self-exclusion, you cannot log in, deposit, or play. Winnings are not forfeited, but withdrawals may be subject to verification.

To request self-exclusion:

1. Log into your account and navigate to account settings or responsible gambling options.
2. Select self-exclusion and choose your exclusion period.
3. Confirm your request via email if prompted.
4. Contact support at [email protected] if you need assistance or wish to extend the exclusion.

Self-exclusion at Hellspin is not linked to Australia's national BetStop scheme, as Hellspin is an offshore, Curaçao-licensed operator. If you also play at Australian-licensed venues, you must register separately with BetStop (https://www.betstop.com.au) to exclude from all participating Australian operators.

If you or someone you know is struggling with gambling, free, confidential support is available 24/7:

• Gambling Help Online (AU Government)

Website: https://www.gamblinghelponline.org.au Phone: 1800 858 858 (free, confidential, 24/7) Offers counselling, self-help resources, and referrals to local services.

• Lifeline Australia

Phone: 13 11 14 (24/7) General mental health and crisis support; can assist with gambling-related distress.

• GambleAware NSW

Website: https://www.gambleaware.nsw.gov.au Helpline: 1800 633 635 NSW-specific resources, counselling, and support programs.

• Victorian Responsible Gambling Foundation (VRGF)

Website: https://www.vrgf.org.au Helpline: 1800 858 858 (same as Gambling Help Online) Victoria-focused counselling and community support.

All services are free and confidential. Calling does not affect your legal status or employment.

[!RISK] Online gambling carries financial risk. Hellspin is an offshore operator not regulated by Australian authorities. If you experience problem gambling, Australian helplines and support services are your best resource. If gambling stops being fun, reach out immediately.

Problem gambling can develop gradually. Warning signs include:

• Spending more time or money on gambling than intended.
• Chasing losses or gambling to recover money.
• Neglecting family, work, or health due to gambling.
• Borrowing money to gamble or hiding gambling activity.
• Feeling anxious or irritable when not gambling.

If you recognise these signs in yourself or a friend, contact one of the helplines above. Early intervention makes a real difference.

Hellspin is licensed by the Curaçao Gaming Authority and holds a responsibility to promote safe play. The casino's responsible gambling rating (Slotozilla: 4.7/5) reflects the availability of account controls and support information.

However, as an offshore operator, Hellspin is not subject to Australian gambling laws or the National Consumer Protection Framework. This means:

• Dispute resolution may be slower or less robust than with Australian-licensed venues.
• You do not have access to the same regulatory safeguards as players in licensed Australian casinos.
• Self-exclusion at Hellspin does not automatically exclude you from other offshore sites.

For maximum protection, prioritise Australian-licensed operators where available, and always use the support tools provided.

Gambling outcomes are determined by random number generators (RNG). No strategy, system, or prediction method can guarantee wins. Treat any money wagered as an entertainment expense, not an investment or income source.

Set a budget you can afford to lose, stick to it, and never gamble with money needed for essentials like rent, food, or bills.

For detailed information on Hellspin's terms, account settings, and support contact options, visit the payments page or contact Hellspin support at [email protected] or via live chat on the main site.

If you have questions about bonuses or gameplay, see the bonuses guide or pokies page.

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Remember: Gambling should be fun. If it isn't, help is available. Reach out to Gambling Help Online (1800 858 858) or Lifeline (13 11 14) anytime, day or night.